.ks-support {
    --ks-border: #e5e7eb;
    --ks-muted: #6b7280;
    --ks-bg: #f8fafc;
    --ks-text: #111827;
    color: var(--ks-text);
}

body.kimora-support-account-page .content-container--narrow {
    width: min(calc(100% - 40px), 1180px);
    max-width: 1180px;
}

body.kimora-support-account-page .page-header {
    margin-bottom: 28px;
}

@media (min-width: 768px) {
    body.kimora-support-account-page .woocommerce-MyAccount-navigation {
        width: 22%;
    }

    body.kimora-support-account-page .woocommerce-MyAccount-content {
        width: 74%;
    }
}

.ks-support-header,
.ks-ticket-detail-head,
.ks-form-actions {
    display: flex;
    align-items: center;
    justify-content: space-between;
    gap: 20px;
}

.ks-support-header {
    margin-bottom: 24px;
}

.ks-support-header h2,
.ks-ticket-detail-head h2 {
    margin: 4px 0 6px;
}

.ks-support-header p {
    margin: 0;
    color: var(--ks-muted);
}

.ks-button-primary.button {
    font-weight: 600;
}

.ks-empty-state {
    padding: 44px 28px;
    text-align: center;
    border: 1px solid var(--ks-border);
    border-radius: 12px;
    background: var(--ks-bg);
}

.ks-empty-state h3,
.ks-empty-state h2 {
    margin-top: 0;
}

.ks-ticket-table-wrap {
    overflow-x: auto;
}

.ks-ticket-table td,
.ks-ticket-table th {
    vertical-align: middle;
}

.ks-badge {
    display: inline-flex;
    align-items: center;
    min-height: 26px;
    padding: 3px 9px;
    border-radius: 999px;
    background: #f3f4f6;
    font-size: 12px;
    font-weight: 600;
    white-space: nowrap;
}

.ks-status-open,
.ks-status-waiting_support {
    background: #fff7ed;
}

.ks-status-waiting_customer {
    background: #eff6ff;
}

.ks-status-resolved {
    background: #ecfdf5;
}

.ks-status-closed {
    background: #f3f4f6;
}

.ks-back-link {
    display: inline-block;
    margin-bottom: 12px;
    text-decoration: none;
}

.ks-ticket-form,
.ks-reply-form {
    padding: 24px;
    border: 1px solid var(--ks-border);
    border-radius: 12px;
    background: #fff;
    box-shadow: 0 18px 48px rgba(15, 23, 42, .05);
}

.ks-ticket-form .form-row,
.ks-reply-form .form-row {
    display: grid;
    float: none;
    width: 100%;
    margin: 0 0 20px;
    padding: 0;
    gap: 7px;
}

.ks-ticket-form .form-row > label,
.ks-reply-form .form-row > label {
    line-height: 1.45;
}

.ks-ticket-form textarea,
.ks-reply-form textarea,
.ks-ticket-form select,
.ks-ticket-form input[type="text"] {
    display: block;
    box-sizing: border-box;
    min-width: 0;
    max-width: none;
    width: 100%;
}

.ks-ticket-form textarea,
.ks-reply-form textarea {
    min-height: 180px !important;
    height: 180px;
    resize: vertical;
}

body.kimora-support-account-page .woocommerce-MyAccount-content .ks-ticket-form textarea#ks-message,
body.kimora-support-account-page .woocommerce-MyAccount-content .ks-reply-form textarea#ks-reply-message {
    min-height: 180px !important;
    height: 180px !important;
}

.ks-field-help {
    display: block;
    margin-top: 0;
    color: var(--ks-muted);
    font-size: 13px;
    line-height: 1.55;
}

.ks-ticket-form .ks-form-actions {
    justify-content: flex-start;
}

.ks-ticket-form :where(input, select, textarea, a, button):focus-visible,
.ks-reply-form :where(input, select, textarea, a, button):focus-visible {
    outline: 3px solid rgba(2, 132, 199, .35);
    outline-offset: 2px;
}

.ks-ticket-detail-head {
    padding-bottom: 18px;
    border-bottom: 1px solid var(--ks-border);
}

.ks-ticket-number {
    color: var(--ks-muted);
    font-size: 13px;
    font-weight: 700;
    letter-spacing: .04em;
}

.ks-ticket-meta {
    display: grid;
    grid-template-columns: repeat(3, minmax(0, 1fr));
    gap: 12px;
    margin: 18px 0 26px;
}

.ks-ticket-meta > div {
    padding: 14px;
    border: 1px solid var(--ks-border);
    border-radius: 10px;
    background: var(--ks-bg);
}

.ks-ticket-meta span,
.ks-ticket-meta strong {
    display: block;
}

.ks-ticket-meta span {
    margin-bottom: 3px;
    color: var(--ks-muted);
    font-size: 12px;
}

.ks-conversation {
    display: grid;
    gap: 16px;
    margin-bottom: 24px;
}

.ks-message {
    overflow: hidden;
    border: 1px solid var(--ks-border);
    border-radius: 12px;
    background: #fff;
}

.ks-message header {
    display: flex;
    justify-content: space-between;
    gap: 16px;
    padding: 12px 16px;
    border-bottom: 1px solid var(--ks-border);
    background: var(--ks-bg);
}

.ks-message header time {
    color: var(--ks-muted);
    font-size: 12px;
}

.ks-message-body {
    padding: 16px;
}

.ks-message-body > :last-child {
    margin-bottom: 0;
}

.ks-message-staff {
    border-left-width: 4px;
}

.ks-reply-form h3 {
    margin-top: 0;
}

.ks-pagination {
    margin-top: 20px;
}

.ks-closed-note {
    margin-top: 24px;
}

@media (max-width: 767px) {
    .ks-support-header,
    .ks-ticket-detail-head,
    .ks-form-actions,
    .ks-message header {
        align-items: flex-start;
        flex-direction: column;
    }

    .ks-ticket-meta {
        grid-template-columns: 1fr;
    }
}

.ks-flash-notice {
    margin-bottom: 20px;
}

/* Sprint 3: WooCommerce + License context */
.ks-ticket-context {
    display: grid;
    grid-template-columns: repeat(3, minmax(0, 1fr));
    gap: 12px;
    margin: 18px 0 0;
}

.ks-ticket-context > div {
    padding: 14px;
    border: 1px solid var(--ks-border);
    border-radius: 10px;
    background: #fff;
}

.ks-ticket-context span,
.ks-ticket-context strong,
.ks-ticket-context small {
    display: block;
}

.ks-ticket-context span,
.ks-ticket-context small {
    color: var(--ks-muted);
    font-size: 12px;
}

.ks-ticket-context span {
    margin-bottom: 3px;
}

.ks-ticket-context small {
    margin-top: 4px;
}

.ks-license-notice {
    margin-bottom: 20px;
}

.ks-license-list {
    display: grid;
    gap: 10px;
    margin-top: 16px;
}

.ks-license-card {
    display: flex;
    align-items: center;
    justify-content: space-between;
    gap: 16px;
    padding: 14px 16px;
    border: 1px solid var(--ks-border);
    border-radius: 10px;
    background: var(--ks-bg);
}

.ks-license-card strong,
.ks-license-card span {
    display: block;
}

.ks-license-card > div > span {
    margin-top: 3px;
    color: var(--ks-muted);
    font-size: 12px;
}

.ks-license-status {
    color: var(--ks-muted);
    font-size: 12px;
    font-weight: 700;
    white-space: nowrap;
}

.ks-inactive-licenses {
    margin-top: 24px;
    padding-top: 18px;
    border-top: 1px solid var(--ks-border);
}

.ks-inactive-licenses summary {
    cursor: pointer;
    font-weight: 600;
}

@media (max-width: 767px) {
    .ks-ticket-context {
        grid-template-columns: 1fr;
    }

    .ks-license-card {
        align-items: flex-start;
        flex-direction: column;
    }
}

/* Sprint 5: attachments */
.ks-attachment-field input[type="file"] {
    display: block;
    box-sizing: border-box;
    min-width: 0;
    width: 100%;
    max-width: 100%;
    margin-top: 0;
}

.ks-attachments {
    margin-top: 16px;
    padding-top: 14px;
    border-top: 1px solid var(--ks-border);
}

.ks-attachments-title {
    margin-bottom: 8px;
    font-size: 12px;
    font-weight: 700;
    text-transform: uppercase;
    letter-spacing: .03em;
    color: var(--ks-muted);
}

.ks-attachments ul {
    display: grid;
    gap: 7px;
    margin: 0;
    padding: 0;
    list-style: none;
}

.ks-attachments li {
    display: flex;
    align-items: center;
    justify-content: space-between;
    gap: 12px;
    padding: 8px 10px;
    border: 1px solid var(--ks-border);
    border-radius: 8px;
    background: var(--ks-bg);
}

.ks-attachments li span {
    flex: 0 0 auto;
    color: var(--ks-muted);
    font-size: 12px;
}

.ks-attachments li a {
    overflow-wrap: anywhere;
}

/* Sprint 7: Knowledge Base integration */
.ks-support-header-actions {
    display: flex;
    align-items: center;
    gap: 8px;
    flex-wrap: wrap;
}

.ks-kb-ticket-tip a {
    margin-left: 5px;
    font-weight: 600;
}

@media (max-width: 680px) {
    .ks-support-header-actions {
        width: 100%;
    }

    .ks-support-header-actions .button {
        flex: 1 1 auto;
        text-align: center;
    }
}

@media (forced-colors: active) {
    .ks-ticket-form :where(input, select, textarea, a, button):focus-visible,
    .ks-reply-form :where(input, select, textarea, a, button):focus-visible {
        outline: 2px solid CanvasText;
    }
}

@media (prefers-reduced-motion: reduce) {
    .ks-support *,
    .ks-support *::before,
    .ks-support *::after {
        scroll-behavior: auto !important;
        transition-duration: .01ms !important;
    }
}